DELIVERY INFO

Our standard delivery if FREE this is Royal Mail 2^nd class for smaller orders and Parcel force for larger more expensive orders.

We want you to receive your goods as quickly as possible and in the same condition that they were dispatched. All UK orders are delivered FREE.

We do our best to deliver the goods to the correct address, however we can’t be held responsible for incomplete or incorrect information supplied by the customer. If goods are delayed or delivered to the wrong address due to this information being incorrect or incomplete, we are unable to offer any refund. Always ensure you supply us with a correct, complete delivery address including postcode, contact number and contact Email address.

Once dispatched from Softbots your parcel is in the hands of either Royal Mail or Parcel force, and although goods are normally delivered within 3-5 days we have to allow up-to 15 days with Royal Mail until a parcel is classed as missing we can then report this on a P58 form.

Missing with Royal Mail – P58

Royal Mail delivers around 80 million items each day. Every letter and parcel is as important to them as they know it is to you. Unfortunately, sometimes items can go off course, there are some common reasons why your mail might be late or lost.

• Incorrectly addressed mail
• If your mail is incorrectly or incompletely addressed, this can cause delays
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• Using just part of, or a completely wrong postcode
• With a postcode, sorting and sending your post can be a quicker and easier task. Make sure you include a postcode.
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• Redirected mail
• Post that is redirected to your new address requires our extra attention, which can delay its arrival.
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• There has been a public holiday
• Please be aware that Royal Mail does not deliver on public holidays.
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• Not collected when left a card.
• If you do not contact your sorting / post office once carded it will be returned to sender.
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• Your postman can’t access the building
• Is there something stopping the postman from reaching your letterbox? Even the smallest obstruction can slow down deliveries.

Delivery FAQ's

1. When will my order be delivered?
2. How will my order arrive?
3. Will I need to be in to take delivery?
4. What if I'm not in to receive a delivery?
5. Does it cost more to send to N. Ireland, Highlands etc?
6. You've sent me the wrong items, what now?

1. When will my order be delivered?
Your order should arrive within 5 working days, but we have to allow up-to 15 days, however it is quite often much quicker than that and may even arrive the following day, but please do not rely on this being the case. If you require your order the sooner we recommend using the express delivery option.

2. How will my order arrive?
Royal Mail or Parcel force.

3. Will I need to be in to take delivery?
Most packages will NOT fit through a standard letter box so someone will need to take delivery.

4. What if I'm not in to receive delivery?
You will be carded, If you are not in, your order will be returned to the local delivery office or post office. You will be able to collect the item or arrange for delivery another time. A card should be left stating that an attempted delivery was made. If you have not received your order on the day you expect it and no card is left, please contact us as soon as possible so we can follow this up for you.

5. Does it cost more to send to N. Ireland, Highlands etc?
No, not at the min.

6. You've sent me the wrong items, what now?
Please contact us ASAP.